Terms and Conditions



Terms and Conditions

Last updated: Feb 13th, 2018


Welcome to Livewire!

Livewire makes communication easier between you and the people you care about. Livewire LiveStreaming, messaging, voice and video chat make it fast and easy to share experiences with your family, friends and fans, wherever they are.

Livewire takes your privacy seriously, and we are committed to maintaining the privacy of the personal information that you provide to us. By using Livewire you acknowledge that the terms and conditions in this document will apply to you, as well as to any information that you give us. Please take the time to read through this Terms to get acquainted with our practices.

EveryCrave Webteck Pvt Ltd is the legal name for Livewire, however, we will use Livewire throughout this document when referring to the Livewire service and Mobile Applications (the “Service”) that we provide on the web at https://livewire.live and on various mobile operating systems.


1. User Registration.

Users who are competent to contract under the Indian Contract Act, 1872, are eligible to register themselves as members on this Website and can avail our Services. Persons who are competent to contract would mean and include every person who, (i) has completed 18 years of age (as per The Indian Majority Act, 1875); (ii) is of sound mind; and (iii) not disqualified from contracting by any law for the time being in force in India.

We may remove, at our sole discretion, any information that you provide when you register for or use the Service (such as usernames, profile pictures, names, etc.), if we believe it is inappropriate or violates any of the policies posted on our Policies page at https://livewire.live/privacy including, but not limited to, our Terms of Service.


2. Termination.

You may deactivate your membership account at any time and We reserve all rights to deny access, and to suspend or terminate your access to the Website without providing prior notice, for any reason, including violation of any of the terms in this document. In case of termination/ abeyance /suspension of the User’s account/ services due to non-payment or non-renewal of services, or depletion of coins from the User’s accounts, then We will not be held liable for the same and Our obligations will not extend to those instances.


3. Plans.

Pre-Paid Plans: The User has the option to renew Services at any period after the expiry of the initial term period, but not exceeding a period after two-months as follows:

  • During the period after expiry of the term for one month the User shall have the option to renew the complete Services with the previous number and the service plan, provided the display number is still available with Us

  • During the period after expiry of the term and beyond the one month mark before the expiry of two-months the User shall have the option to renew services to the prior number – without a guarantee of the previous service plan. The previous service plan will be re-instated if available – but We do not guarantee the availability of the same number or plan.


4. Scope of Work

The scope of work includes providing cloud communication services for the User’s business requirements including live video calling, live video group calling, live streaming solution system for providing support services and IT solutions related to cloud communication products.


5. International Transfer

Livewire is a product of an Indian company and stores its data in servers across the world.. This data is subject to Indian laws. Thus, your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside India and choose to provide information to us, Livewire transfers that information to India and processes it there. By using the Service, you understand and consent that your information may be transferred to our facilities and those third parties with whom we share it as described in this document.


6. Payment for Services

You agree to employ any of the electronic or other modes of payment available against the fee you make to our Website (i.e., net banking, debit cards, credit cards, prepaid wallet, other electronic means). You understand and acknowledge that We are expressly authorized to collect, process, facilitate and remit this fee made electronically by You.

The invoice(s) submitted by Us shall be subject to inspection and verification by the User and any discrepancies therein shall be brought to Our notice within 7 days of receipt of the invoice(s). If necessary, We shall modify and provide an amended invoice(s) and User will make the payments as per the modified invoice(s). Service Tax will be additional as applicable.


7. Refund and cancellation

We do not provide any refunds or cancellations. Refunds due to Extenuating Circumstances will be considered on a case by case basis.


8. Delivery policy

All the products will be delivered electronically by email. We aim to deliver all paid for products within 3 days of receiving payment.


9. Changes to our Terms and Conditions

We may modify our Terms and Conditions from time to time. When we make changes, we will notify you by making the revised version available on this webpage, and will indicate at the top the date of the latest revision. You should check this Terms and conditions on a regular basis, since revised versions will be binding on you. Any such modifications will be effective when we post the updated Terms and conditions. You understand and agree that your continued access to our Service after any posted modification to the Terms and conditions indicates your acceptance of those modifications.


10. Contact Us

If you have any questions about this document, please contact us online at support@livewire.live or by mail at: #32/33, GNR Complex, 8th Cross, wilson garden, Bangalore 560027 or email to support@livewire.live